Template-Type: ReDIF-Article 1.0 Author-Name: Yinusa A. Olawale Author-Workplace-Name: Department of Business Administration, Faculty of Management Sciences, University of Ilorin, Ilorin, Nigeria Author-Name: Abdulrazaq Salman Author-Workplace-Name: Department of Business Administration, Faculty of Management Sciences, University of Ilorin, Ilorin, Nigeria Author-Name: Abdulrasaq Ajadi Ishola Author-Workplace-Name: Department of Public Administration, Faculty of Management Sciences, University of Ilorin, Ilorin, Nigeria Title: Customer Satisfaction with e-Commerce Business: A case of konga.com Abstract: As the internet and information technology become popular, e-commerce is moving at an unprecedented pace. Thus, the general adoption of internet facilities has made e-commerce take over the approach through which things were done, hence, this study aimed at examining the impact of e-commerce on Konga.com customer's satisfaction in Ilorin metropolis, Kwara State, Nigeria. Specifically, it sought to investigate the extent to which Konga's website design promotes user-friendliness, conveniency in use and payment, data security, competitive advantage and timeliness in service access. In essence, the study investigated the extent to which these indicators contributed to the realization of customers' satisfaction. In testing the varaciy of the claims, the study adopted a purposive sampling technique to select 384 respondents used. In furtherance, the study adopted multiple regression analysis for data analysis. The result of the analysis revealed that the factors that impacted customers' satisfaction with the use of Konga.com's e-commerce platform included; the reliability of meeting requests and specifications, a friendly user interface and easy navigation, and a timely and secure payment system. The two hypotheses tested showed that all the variables were positively significant. The study, therefore, concluded that the convenience, timeliness, data security and the competitive advantage of e-commerce had impact on customer satisfaction. However, customers' confidence depends on how often konga.com meets requests and specifications rather than security or efficiency. This study thus recommended that e-commerce sites be developed to facilitate a secure payment system and a more user-friendly online interface to boost customers' confidence and patronage. Classification-JEL: O3 Keywords: e-Commerce, Customer, Customer', s Satisfaction, Konga, Internet Journal: Acta Universitatis Bohemiae Meridionalis Pages: 1-15 Volume: 25 Issue: 3 Year: 2022 DOI: 10.32725/acta.2022.018 File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.018.html File-Format: text/html File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.018.pdf File-Format: Application/pdf X-File-Ref: http://acta.ef.jcu.cz/RePEc/boh/references/aub-202203-0001.txt Handle: RePEc:boh:actaub:v:25:y:2022:i:3:p:1-15 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Černek Author-Workplace-Name: Republic Title: Mapping the Active Membership Base of Corporate Social Responsibility in EU Countries Abstract: Researching socially responsible companies (CSR) in the context of considering the needs of stakeholders in their activities, decision-making and daily activities. These activities are often associated with the companies' membership in various corporations and associations, which testifies to their transparent approach to the CSR concept. This voluntary commitment of companies, as the overall cultivation of the business environment, is determined on the basis of manual data collection from publicly available web resources of state administration bodies, including paid databases from 2020/2021. Individual EU countries were examined in order to create an overview of the development of this membership. It was found that the number of individual business entities that actually subscribe to the CSR concept compared to the total number of companies in a given country is, however, very low. The role and importance of this membership for socially responsible companies plays a key role. Classification-JEL: F60,L20,M14 Keywords: Business Ethics, Corporate Social Responsibility, EU countries, membership base, data collection Journal: Acta Universitatis Bohemiae Meridionalis Pages: 39-53 Volume: 25 Issue: 3 Year: 2022 DOI: 10.32725/acta.2022.021 File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.021.html File-Format: text/html File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.021.pdf File-Format: Application/pdf X-File-Ref: http://acta.ef.jcu.cz/RePEc/boh/references/aub-202203-0002.txt Handle: RePEc:boh:actaub:v:25:y:2022:i:3:p:39-53 Template-Type: ReDIF-Article 1.0 Author-Name: Ondřej Dvouletý Author-Workplace-Name: School of Business, University of New York in Prague, Londýnská 41, 120 00 Prague, the Czech Republic Title: Factors impacting the Czech employees' job satisfaction Abstract: The article aimed to explore the drivers of employees' job satisfaction. Empirically, the study is based on the Czech data from the 2017 edition of the European Union Labour Force Survey (EU LFS), accounting for 12,699 employed individuals. The implemented methods relied on the employment of the multivariate ordered logistic regression analysis. The estimated model found empirical support for the significance of job-related determinants and individual characteristics. The main findings are that job satisfaction is significantly related to the organization's size, skill level classification of the profession, supervisory responsibilities, working hours, level of education and years of experience. The highest levels of job satisfaction were, on average, observed among highly skilled professions, especially in managerial occupations. From the perspective of the organization's size, employees working in organizations with less than ten persons were, on average, mostly satisfied with their jobs. The study contributes to a better understanding of the drivers of job satisfaction from the context of the Central-European country, and it offers several suggestions for future research. Classification-JEL: J24,J28 Keywords: Job satisfaction, employees, occupational skill level, working hours Journal: Acta Universitatis Bohemiae Meridionalis Pages: 16-28 Volume: 25 Issue: 3 Year: 2022 DOI: 10.32725/acta.2022.019 File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.019.html File-Format: text/html File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.019.pdf File-Format: Application/pdf X-File-Ref: http://acta.ef.jcu.cz/RePEc/boh/references/aub-202203-0003.txt Handle: RePEc:boh:actaub:v:25:y:2022:i:3:p:16-28 Template-Type: ReDIF-Article 1.0 Author-Name: Tomáš Michalička Author-Workplace-Name: Slovak University of Agriculture, Faculty of Economics and Management, Institute of Economic Policy and Finance, Tr. A. Hlinku 2, 949 76, Nitra, Slovakia Author-Name: Drahoslav Lančarič Author-Workplace-Name: Slovak University of Agriculture, Faculty of Economics and Management, Institute of Economic Policy and Finance, Tr. A. Hlinku 2, 94976, Nitra, Slovakia Author-Name: Pavol Skočdopole Author-Workplace-Name: Slovak University of Agriculture, Faculty of Economics and Management, Institute of Economic Policy and Finance, Tr. A. Hlinku 2, 949 76, Nitra, Slovakia Title: Work Team Diversity and Work Team Performance Abstract: Factors that affect work team performance are the subject of numerous studies that contribute to the understanding of how teams can operate effectively in a constantly changing environment. The focus of this paper is on the relationship between work team diversity and team performance. The aim is to evaluate the impact of various work team diversity categories and characteristics on team performance. The research is executed on the sample of more than 940 sales work teams within international corporation with the global presence. Performance of sales work teams is measured by achieved revenue on country level and consequently consolidated in a form of global performance ranking.  Linear regression is used to analyse the impact of work team diversity characteristics on team performance. The results confirm that team performance is influenced by gender, nationality, and mother language diversity of team members, but also by seniority and stability of work team. Team size and job specialization seem to be without any significant impact on team performance. Classification-JEL: J16,L25,M14 Keywords: team diversity, team performance, work team structure, inclusion, ethical behaviour Journal: Acta Universitatis Bohemiae Meridionalis Pages: 29-38 Volume: 25 Issue: 3 Year: 2022 DOI: 10.32725/acta.2022.020 File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.020.html File-Format: text/html File-URL: http://acta.ef.jcu.cz/doi/10.32725/acta.2022.020.pdf File-Format: Application/pdf X-File-Ref: http://acta.ef.jcu.cz/RePEc/boh/references/aub-202203-0004.txt Handle: RePEc:boh:actaub:v:25:y:2022:i:3:p:29-38